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You can be sure that our main concern is your
satisfaction. We will make sure that our product
will fulfill every concern its benefits address.
Bio SwipeDrive made available to through Support
Services. In our Support Services, we provide
comprehensive product support designed to keep our
customers' software updated, available and reliable.
For the Support Services we chose LIS Solutions to
provide their "LIS Protected" Maintenance and
Support program. You must register your product to
be eligible for "LIS Protected" program.
LIS Protected is the highest maintenance and support
level available to our customers. The LIS Protected
service makes sure you are getting the most updated
software updates, patches, and enhancements to our
products.
This program also, offers optional 3rd party offers
we examine thoroughly and find suitable to
complement our solution.
With the LIS Protected program, you will get access
to all new features and both major and minor new
software releases. This comprehensive and flexible
offering provides an active and dedicated engagement
with the customer, to ensure the most rapid possible
response to customer issues that affect subscribers.
In addition, LIS Protected program offers unlimited
access to our expert technical assistance and advice
for problem diagnosis and resolution. Unlimited,
anytime web access to extensive knowledge base
Maintenance and patch releases
LIS Protected will provide the support needed for
large deployments and limited initial installations.
This per incident, web support offering is perfect
for customers who plan on playing a large role in
maintaining their own environment. It combines basic
support with access to error correction releases.
For more information please visit
LIS Protected Program
If you have any concern about a purchase you made,
please contact our support team by
contacting us.
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